Cancellation, Refund & Return Policy

At Prayasa – The Gifting Company, each product is carefully handcrafted and packed with love. We take pride in the quality of our creations, and your satisfaction is important to us. Please read our policy below to understand how we handle cancellations, returns, and refunds.

Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order, provided it has not already been processed or shipped.
• To request a cancellation, please email us at contact@prayasa.in with your order number.
  

Return Policy

We accept returns only under the following conditions:

• The item is damaged or defective on arrival.
• You notify us within 48 hours of receiving the product.
• The item is unused, in original condition, and with all packaging intact.

To initiate a return:

1. Email us at contact@prayasa.in with your order number, a brief description of the issue, and photos of the product.
2. Our team will review and guide you through the return process.
3. Approved returns must be shipped back within 7 days of approval.

Note: Return shipping costs are the customer’s responsibility unless the return is due to a fault on our end (e.g., damaged product).

Refund Policy

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to the original method of payment.
• Shipping fees are non-refundable.
  

If you need help with your order, please reach out to our support team at contact@prayasa.in